Privacy Policy
Last Updated on 11/06/24
This Privacy Policy outlines how Newcastle Dessert Boxes ("the Site", "we", "us", or "our") collects, uses, and shares your personal information when you engage with our services, make purchases, or communicate with us. By using our website or services, you consent to the practices described herein. If you disagree, please refrain from using our services.
Changes to this privacy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How we collect and use your information
To deliver our Services, we gather and have gathered personal information about you from various sources over the past 12 months, as outlined below. The type of information we collect and utilize depends on your interactions with us.
Beyond the stated purposes below, we may utilize the information gathered about you to engage in communication, deliver the Services, adhere to legal requirements, enforce relevant terms of service, and safeguard the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information we collect from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How we use your information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you kindly email us at newcastledessertboxes@gmail.com
Frequently Asked Questions
Where do you deliver?
We deliver within Newcastle and Maitland LGA(Local Government Area).
What days/times do you deliver?
We deliver Monday to Friday between 4PM and 7PM, Saturday 11AM to 4PM.
During our busy periods, please be aware that orders may be delivered before or after this time frame.
What happens if no one is home?
If no one answers the door, we will do our best to leave the box in a safe place only if there is no risk of the product being impacted by the elements. We will then text the recipients to let them know there is a delivery by the door.
Please leave a delivery note if you want your delivery in a specific spot. If the recipient won’t be home, kindly advise where we should leave the box when placing the order.
Do you offer pick ups?
Yes, we absolutely offer pick-ups for your Dessert Boxes! However, please note that this service is available only on designated days as our kitechen is located an hour from Newcastle. If you would like to pick up your order, please email us newcastledessertboxes@gmail.com for further information.
Can I place a corporate / event order?
Yes absolutely! Our Dessert Boxes make the perfect gift for clients, staff and celebrations.
Please email us at newcastledessertboxes@gmail.com to discuss further.
Can I customise a box?
Yes! We offer an option to customize your box via the add-on function.
Our team has spent a lot of time ensuring our dessert boxes are perfected. If you wish to customize specific boxes further with a color or theme please email us at newcastledessertboxes@gmail.com to discuss if this is possible. Additional fees may apply. Please note, customization is only available for orders of 10 or more boxes.
What if I need to request a delivery time?
If you would like to request a specific delivery time, please contact us, and we will do our best to accommodate your request. However, due to the high volume of deliveries, we cannot always guarantee an exact delivery time.
Can you deliver to an apartment or unit complex?
Yes, we do deliver to apartment or unit complexes! However, someone must be home to accept the delivery, as we cannot leave the box unattended in front of an apartment complex.
What happens if I provide you with an invalid address?
If the address provided is invalid, we will do our best to contact you using the provided phone number. If we are unable to do so, we will arrnage a re-delivery for the same day where possible.
Do your boxes contain traces of nuts?
Yes, our boxes may contain traces of nuts. Unfortunately, we cannot guarantee our products will not contain traces of nuts.